Life shouldn’t be hard. Customer service really isn’t hard. When you know that your customers are busy moms and may have a job and other concerns, your first step should be to least NOT be a problem.
Maybe I’m self-centered that way.
In my previous post, I mentioned that they double charged me two different amounts twice. The reply to me email:
Hello,
We have canceled your subscription to the Premium Message Boards, order #35884. A credit of $34.99 has been applied to your credit card.
The refund should appear on your statement in a few days.
Unfortunately, I cannot find transaction in our system fir the $29.00. If you are unable to locate your reading with the link provided in the email we sent you after you placed your order, please send us the following information:
- Order ID
- Email address with which reading was ordered
- Method of payment: credit/debit card, check, PayPal, FirstGate
- Billing name
- Name on reading
- Date reading was ordered
If you have any further problems or questions, please contact us at:
Thank you,
Victor Vela
Customer Service Representative
Astrology.com – iVillage.com
http://www.astrology.com
http://www.ivillage.com
Yep. They decided to just cancel the account. But keep in mind that the $29 charge was still in effect, so I should have the same privileges right? Nope. When I logged onto iVillage, I could only read one post at a time and my siggies disappeared. Nice. So I went bitch on them:
What are you doing? I did not ask for my account to be cancelled. I asked for the double charges to be settled. How hard is this?
1. On the 23rd of July, iVillage charged the same Visa card twice. One for $34.99 and one for $29.99.
2. I asked you to rectify the situation.
3. I did not ask you to cancel my account.I’ll make it easy for you. Since you’ve credited the $34.99 to my account. Reinstate my account with the $29.99 you’ve kept.
Today, I get this back:
Hello Ms Denton,
Re: “Since you’ve credited the $34.99 to my account. Reinstate my account with the $29.99 you’ve kept.”
1- Yes, we canceled your subscription to the Premium Message Boards, order # 183401. (Email address for this subscription was “fabooj@***.com”.) A credit of $34.99 was applied to your credit card.
2- We didn’t know you used another email address with iVillage.com – “fabooj@$$$.com” – for the $29.99 subscription, order # 179392.
We never located the account and never canceled it, which is why you never received the requested refund.3- We don’t know which email address you wish to use for the Boards:
“fabooj@$$$.com”, or “fabooj@***.com”
Therefore, we have now canceled the duplicate subscription to the Premium Message Boards, order #179392. A credit of $59.98 (2 X $29.99 – 2006/2007) has been applied to your credit card.
The refund should appear on your statement in a few days.4- If you wish to re subscribe with the correct email address, please click on the link below or paste it into your browser window. You will be taken to the appropriate sign-up page.
http://www.ivillage.com/messageboardsplus
If you have any further problems or questions, please contact us at:
Regards,
Sandy Martin
Customer Service Representative
Astrology.com – iVillage.com
http://www.astrology.com
http://www.ivillage.com
I can’t complain because they did refund the money which is what I asked, but they still cancelled the account which I didn’t want. Don’t ask me about the two separate emails. I used one to get the account and the other is the contact for private emails. So, even though I’m kinda busy, I get to waste time signing up. Again.
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The iVilliage really, really sucks at the customer service thing by Anika Malone, unless otherwise expressly stated, is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 United States License.
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