I just had the most painful conversation of the week:
Me: I’m calling to confirm that the appoitment for my son is today is at 1:30.
Receptionist: What’s your name?
Me: It’s a Anika, but the appointment is for my son
Receptionist: Oh. Okay. What’s your name?
I start spelling my name.
Receptionist: I can’t find it.
Me: You asked me for my name. This appointment is for my son. I just want to make sure it’s for today and not tomorrow.
Receptionist: Didn’t you write it down?
Me: I put it in my phone, but the girl I spoke to said something like, “It’s set up for the 2nd, I mean the 3rd” or vice versa.
Receptionist: Your son’s name is Vice Versa?
Me: What? [laughs] No, his name is Alton.
Receptionist: Oh. What is his first name?
Me: That is his first name.
Receptionist: Oh, that’s a weird first name.
Me [thinking]: This coming from a lady who thought Vice Versa was a name???
Me: Anyway…is his appointment today or tomorrow?
Receptionist: Spell his name.
Me: [spells name]
Receptionist: Has he been here before?
Me: No.
Receptionist: Oh, okay. Then we won’t have him in the system.
Me: [sigh] Look. I set up an appointment for him last week. It’s either today at 1:30 or tomorrow at 1:30. You will not make me believe that since he’s never been there before, he’s not listed for an appointment. That makes no sense.
Receptionist: Oh. Um. Okay. It’s today at 1:30.
Me: *headdesk*
The *headdesk* by Anika Malone, unless otherwise expressly stated, is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 United States License.
Tags: Health care, telephone