faboo mama

Disappointed. As you know, we’ve been working on the backyard. This wasn’t just putting in plants, we also bought about $3000 worth of stone, sand, pebble and rocks from La Canada Rustic Stone. Our last delivery was in June. That was our 3rd or 4th delivery and we not only do we still need more rock for the backyard, but we also need about another $3K - $5K worth of tile, sand and rock for the front yard.

At our last delivery, the delivery guy broke our gate. I mean he crushed it so bad that we couldn’t even shut it. We went from having a gate that shut closed with the slightest breeze to having a gate where it wouldn’t even connect. One side was about 2″ lower than the rest. About 5 min. after the delivery guy gave me my receipt, I noticed this and immediately called the offices. They finally called me back about 45 min. later. I spoke with Dana. Dana who says, “Well, I have the delivery guy go back and look at the gate he allegedly broke.” There was no apology or anything. I was immediately accused of lying.

Nice customer service.

The guy came back and banged on the gate for 45 min. and declared it fixed. Well, it’s not fixed. In order to shut the gate completely, you have to lift it up from the bottom and force it. Locking it is a chore because there’s a half inch difference on that side of the gate. I called Dana back while the guy was still here and couple of days later, she got back to me. 15 minutes and 6 more “allegedly-s” later, she said that she’ll have someone come look at the gate. That was on June 12th. In the last (almost) 3 months, we have not heard one word from her alleged gate repairman and to make it worse, not one of my phone calls or letters have been answered.

What makes it so sad is that we prefer to get the rock from them because they’re closer; reducing how much travel time there is between our house and their yard, therefore reducing pollution. They’re not the cheapest place, nor do they have the best selection. But because of bad customer service, no because of non-existent customer service, we’ll be buying our stone from a place that’s 6 miles further, cheaper and with a larger selection. Hopefully, they’ll know what customer service is.

The La Canada Rustic Stone by faboo mama, unless otherwise expressly stated, is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 United States License.